Shipping policy

Last Updated: August 25, 2026

Thank you for shopping with us. We are committed to providing a reliable and secure delivery experience. Please review this Shipping Policy before ordering Pfaltzgraff dinnerware, serveware, drinkware, or other home products from our store.

Unless expressly stated otherwise, this website is operated by an independent retailer and is not an official Pfaltzgraff or Lifetime Brands, Inc. website.

1. Order Processing Time

Orders are processed after payment has been successfully confirmed.

Our standard processing time is 3–7 business days. Business days do not include weekends or public holidays.

Processing may take longer during:

  • seasonal sales and promotional events;

  • new product launches;

  • public holidays;

  • periods of unusually high order volume;

  • inventory verification;

  • payment or address verification.

Once your order has shipped, you will receive a shipping-confirmation email containing tracking information when available.

An order-confirmation email only confirms that we received your order. It does not mean that the order has shipped. Processing time is separate from delivery time.

2. Shipping Destinations and Delivery Time

We currently provide shipping services to customers within the United States.

Estimated delivery time:

  • United States: 15–30 business days after dispatch

Delivery estimates are not guaranteed. Actual delivery times may vary because of:

  • the delivery destination;

  • carrier delays or service interruptions;

  • weather or natural disasters;

  • peak shopping periods and public holidays;

  • security inspections;

  • incorrect or incomplete shipping information;

  • remote-area delivery requirements;

  • other circumstances outside our reasonable control.

Some orders may be shipped in more than one parcel due to product size, weight, availability, or packaging requirements. Parcels from the same order may arrive on different dates and may have separate tracking numbers.

3. Shipping Fees

Shipping fees are calculated according to the order value, parcel size, weight, destination, and available shipping method.

The applicable shipping fee will be displayed during checkout before payment is completed.

We may occasionally offer free-shipping promotions or other special delivery offers. These promotions may be subject to:

  • minimum purchase requirements;

  • excluded products;

  • eligible delivery locations;

  • weight or size restrictions;

  • stated promotional periods;

  • additional terms displayed with the offer.

4. Order Tracking

Tracking information will be sent by email after an order has been dispatched, when tracking is available.

Please allow several business days for tracking information to update. A tracking number may initially display a status such as “Label Created,” “Pre-Shipment,” or “Shipment Information Received” while the parcel is waiting for its first carrier scan.

Some carriers, delivery methods, and remote destinations may provide fewer tracking updates. Tracking information is supplied by the carrier and may not always update in real time.

5. Packaging and Fragile Products

Dinnerware, glassware, ceramics, stoneware, and serving products may be fragile. We use reasonable protective packaging intended to reduce the risk of damage during transportation.

Large sets or orders containing multiple items may be divided into separate parcels to improve shipping safety.

Customers should handle packages carefully upon delivery. If the outer parcel appears significantly damaged, please photograph it before opening whenever possible.

Do not discard the shipping box, label, protective materials, or damaged product until your claim has been reviewed.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information at checkout, including:

  • recipient’s full name;

  • street address;

  • apartment or unit number;

  • city;

  • state;

  • ZIP code;

  • telephone number;

  • email address.

If you discover an error, please contact us as soon as possible using the contact information on our website.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Except where applicable law provides otherwise, we are not responsible for delays, failed deliveries, returned parcels, lost packages, or additional charges caused by incorrect or incomplete shipping information supplied by the customer.

7. Delayed Packages

If your parcel has not arrived within the estimated delivery period, please:

  1. review the latest tracking information;

  2. verify the delivery address shown in your order confirmation;

  3. check with household members, neighbours, reception staff, or building management;

  4. check around the delivery location;

  5. contact the local carrier or delivery office;

  6. contact our customer-service team and provide your order number.

We will assist with requesting an investigation from the carrier when appropriate. Carrier investigations may take additional time and do not guarantee an immediate refund or replacement.

8. Lost Packages

A parcel may be considered lost only after the carrier confirms the loss or after the applicable investigation period has passed.

Customers may be required to provide supporting information, including:

  • proof of identity;

  • confirmation of the shipping address;

  • a written non-receipt declaration;

  • correspondence with the carrier;

  • other information reasonably required to investigate the claim.

Approved lost-package claims will be handled in accordance with our Refund & Return Policy and applicable consumer-protection law.

We are not responsible for packages confirmed by the carrier as delivered to the address supplied by the customer unless an investigation establishes carrier error or applicable law requires another remedy.

9. Damaged or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible and provide:

  • your order number;

  • a description of the issue;

  • a photograph of the complete item;

  • close-up photographs of the damage or defect;

  • photographs of the outer shipping box;

  • a photograph of the shipping label;

  • photographs of the internal protective packaging.

Please do not use, wash, repair, glue, or discard a damaged item before the claim has been reviewed.

Depending on product availability and the circumstances of the claim, an approved remedy may include:

  • replacement of the affected item;

  • replacement of the complete product set when necessary;

  • a partial refund;

  • a full refund for the affected item;

  • another remedy required by applicable law.

Minor variations in glaze, color, texture, pattern placement, or finish that are normal characteristics of ceramic or manufactured products may not qualify as shipping damage or a defect.

10. Returned or Undeliverable Packages

A package may be returned to us because of:

  • an incorrect or incomplete address;

  • unsuccessful delivery attempts;

  • refusal by the recipient;

  • failure to collect the package;

  • an inaccessible delivery location;

  • other circumstances attributable to the customer.

If a package is returned, we will contact the customer after it has been received and inspected.

Where legally permitted, reshipping fees, carrier return charges, and original shipping costs may be deducted from a refund or charged before the package is shipped again when the failed delivery resulted from customer-provided information or customer action.

11. Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee a modification or cancellation once processing has begun. Orders that have already shipped cannot be cancelled and must follow the return process described in our Refund & Return Policy.

Adding or removing products after an order has been submitted may not be possible. A separate order may be required.

12. Delivery Acceptance

Delivery is considered completed when the carrier records the parcel as delivered to the shipping address, designated safe location, reception area, parcel locker, or authorized recipient.

Customers are responsible for monitoring tracking information and arranging timely collection when a parcel is delivered to a collection point or parcel locker.

If you believe a delivered package is missing, contact us and the carrier promptly so that an investigation can be requested.

13. Contact Us

If you have questions about processing, shipping, tracking, damaged items, or delivery, please contact our customer-service team using the contact information provided on our website.

Please include your order number when contacting us so we can assist you efficiently.