Terms of service

Last Updated: August 25, 2026

Welcome to our online store. These Terms of Service describe the rules and conditions governing your use of our website and your purchase of Pfaltzgraff products from our store. By accessing this website or placing an order, you agree to these Terms.

Unless expressly stated otherwise and supported by written authorization, this website is operated by an independent retailer and is not affiliated with, endorsed by, sponsored by, or an official store of Pfaltzgraff, Lifetime Brands, Inc., or their respective trademark owners. Pfaltzgraff and related product names, logos, designs, packaging, and trademarks belong to their respective owners and are used solely to identify genuine products offered for resale.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your state or jurisdiction of residence, or that you are using the website with the consent of a parent or legal guardian.

We reserve the right to refuse service, restrict access, limit purchases, or cancel an order when reasonably necessary to prevent fraud, misuse, unlawful activity, or a violation of these Terms.

You may not use this website or its products for any unlawful or unauthorized purpose, transmit malicious code, interfere with website security, or disrupt the operation of our services.

2. Products and Availability

We make reasonable efforts to provide accurate product descriptions, dimensions, materials, colors, patterns, images, pricing, care instructions, condition, and availability.

Because of differences in lighting, photography, screens, manufacturing batches, glazing, finishes, and materials, the actual color, pattern placement, texture, or appearance of a product may vary slightly from the images displayed online. These reasonable variations are not necessarily defects.

Packaging, labels, specifications, and product details may be changed by the manufacturer without notice. Product availability may also change at any time. We reserve the right to limit quantities or discontinue products without prior notice.

Customers should review all product labels, care instructions, warnings, and manufacturer guidance before use. Dishwasher, microwave, oven, freezer, or food-contact suitability applies only when specifically stated for the relevant product.

3. Orders and Payments

When placing an order, you agree to provide accurate and complete billing, shipping, payment, and contact information.

All orders are subject to acceptance, successful payment verification, inventory availability, and applicable shipping restrictions. An automated order-confirmation email acknowledges that we received your order but does not necessarily mean that the order has been accepted or shipped.

We may cancel or refuse an order for legitimate reasons, including:

  • incomplete or inaccurate customer information;
  • unsuccessful payment authorization;
  • suspected fraud or unauthorized transactions;
  • pricing or inventory errors;
  • shipping restrictions;
  • product unavailability;
  • suspected unauthorized commercial resale;
  • violation of purchase limits or these Terms.

If we cancel an order after payment has been collected, the affected amount will be refunded to the original payment method.

Payment must be completed during checkout. Available payment methods may vary according to the payment services offered on our website.

4. Pricing and Promotions

Unless otherwise stated, prices displayed on our website are listed in United States Dollars (USD).

We may offer promotional prices, seasonal sales, clearance events, discount codes, bundles, or other special offers. Promotions may be subject to exclusions, product availability, purchase limits, expiration dates, or additional conditions displayed with the offer.

Promotions may be modified or discontinued unless a specific guaranteed period is expressly stated. Discount codes cannot be exchanged for cash and generally cannot be applied to previous purchases unless otherwise stated.

We reserve the right to correct pricing, discount, or promotional errors. If an error materially affects an order, we may contact the customer for instructions or cancel and refund the affected item.

Applicable taxes and shipping charges will be displayed during checkout where required.

5. Shipping and Delivery

Orders are processed after payment confirmation. Processing and estimated delivery times may vary based on destination, shipping method, inventory availability, weather, carrier disruptions, holidays, customs procedures, or circumstances outside our reasonable control.

Dinnerware, glassware, ceramics, and serving products may be fragile. We use reasonable packaging methods intended to protect products during transportation, but transit damage may occasionally occur.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, loss, or failed delivery caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

Estimated delivery dates are provided for convenience and are not guaranteed unless expressly stated. Tracking availability and carrier updates may vary.

If a package arrives visibly damaged, customers should retain the packaging and contact us promptly with photographs of the parcel, shipping label, damaged item, and internal packaging.

Please refer to our Shipping Policy for additional information.

6. Returns, Exchanges, and Damaged Items

Customers may request a return within 14 days after receiving an order, unless a longer period is stated in our Refund & Return Policy or required by applicable law.

To qualify for a return:

  • the item must be unused and in its original condition;
  • the item must not have been washed, damaged, altered, or used with food or beverages;
  • all original packaging, labels, accessories, and inserts must be included where applicable;
  • proof of purchase may be required;
  • the return request must follow the instructions in our Refund & Return Policy.

For hygiene and safety reasons, used tableware, drinkware, utensils, food-storage products, and other food-contact items may not be eligible for return unless defective or otherwise required by law.

Customers are responsible for return shipping costs unless the product received was damaged, defective, incorrect, or must be returned at our expense under applicable law.

Returned items should be packaged securely. We are not responsible for damage caused by inadequate return packaging.

Refunds are processed after the returned merchandise has been received and inspected. Original shipping fees may be non-refundable unless required by law or stated otherwise in our Refund & Return Policy.

Nothing in these Terms limits any consumer rights that cannot legally be waived.

7. Accuracy of Information

We reserve the right to correct errors, inaccuracies, or omissions involving product descriptions, measurements, materials, availability, pricing, promotions, shipping charges, or estimated delivery times.

Website information may be updated at any time without prior notice. If a material error affects an order, we may contact the customer, correct the order with the customer’s consent, or cancel and refund the affected item as permitted by law.

8. Product Use and Care

Customers are responsible for following the care, cleaning, handling, and safety instructions supplied with each product.

Do not place a product in a microwave, dishwasher, conventional oven, freezer, or on a direct heat source unless the product is specifically identified as suitable for that use.

Ceramic, glass, and stoneware products may become chipped, cracked, or weakened through impact, sudden temperature changes, improper stacking, abrasive cleaning, or continued use after damage.

Discontinue use of any item that is cracked, chipped, broken, or otherwise unsafe. We are not responsible for damage or injury caused by misuse, improper care, unauthorized modification, or use contrary to the manufacturer’s instructions, except where liability cannot legally be excluded.

9. Intellectual Property

All original content created for this website—including original text, graphics, layouts, design elements, and photography—is owned by or licensed to the website operator and is protected under applicable intellectual-property laws.

Pfaltzgraff names, logos, patterns, product designs, packaging, photographs, and other brand assets remain the property of their respective owners. Their appearance on this website does not transfer ownership or imply that this website is an official or authorized Pfaltzgraff store.

You may not copy, reproduce, distribute, modify, scrape, republish, resell, or commercially exploit website content without written permission or another valid legal basis.

10. User Conduct

You agree not to:

  • use the website for unlawful or fraudulent activities;
  • attempt to interfere with website security or operation;
  • upload or transmit viruses, malicious code, or harmful material;
  • provide false or misleading information;
  • impersonate another individual or misrepresent your identity;
  • infringe the intellectual-property, privacy, or other rights of any party;
  • scrape, crawl, or collect website data through unauthorized automated methods;
  • bypass purchase limits, security controls, or fraud-prevention systems;
  • submit false reviews, claims, payment disputes, or chargebacks;
  • use purchased products for unauthorized commercial resale.

We may restrict or terminate access when a customer violates these conditions.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping carriers, analytics services, or external websites.

We do not control third-party websites or services and are not responsible for their content, availability, privacy practices, or separate terms. Use of third-party services may be governed by additional terms established by those providers.

12. Disclaimer of Warranties

We do not guarantee that the website will always be uninterrupted, secure, or error-free.

Products are provided with any warranties expressly offered by the manufacturer, seller, or applicable law. Except where prohibited by law, no additional warranty is created merely by product descriptions, photographs, promotional statements, or website content.

Nothing in this section limits warranties or consumer remedies that cannot legally be excluded.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable law.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, punitive, or consequential damages resulting from use of the website or products purchased through our store.

Where liability may legally be limited, our total liability relating to a product or order will not exceed the amount paid for the product or order giving rise to the claim.

14. Indemnification

To the extent permitted by law, you agree to indemnify and hold the website operator, its service providers, and their respective employees and representatives harmless from claims, losses, liabilities, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another party’s rights.

This section does not apply where such an obligation is prohibited by applicable consumer law.

15. Changes to These Terms

We may update these Terms of Service to reflect changes in our services, business practices, or legal obligations.

Updated Terms take effect after being posted on this page. The date at the top identifies the latest version. Continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by law.

16. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and any additional terms displayed during checkout, constitute the agreement between you and the website operator regarding use of the website and purchases made through it.

18. Contact Information

If you have questions about these Terms of Service, please contact us using the contact information published on our website.

Thank you for shopping with us.